Terms and Conditions
Terms and Conditions
Last Updated: November 1, 2024
Overview
By accessing and using services provided by Birch Grove Therapy, you agree to these Terms and Conditions.
Services
Individual therapy sessions
Online therapy services
Consultation services
Professional supervision
Session Policies
Appointments
Sessions are 45 minutes
24-hour cancellation notice required
Late cancellations may be subject to full fee
Recurring appointment times are not guaranteed
Payment
Payment due at time of service
Accepted methods: cash, check, credit/debit cards, HSA/FSA
Insurance superbills provided upon request
Online Therapy
Secure, HIPAA-compliant platform required
Private location required for sessions
Stable internet connection needed
Emergency contact information must be provided
Not suitable for crisis situations
Client Responsibilities
Provide accurate information
Maintain scheduled appointments
Provide notice for cancellations
Pay for services as agreed
Maintain privacy and security during online sessions
Provide current emergency contact information
Therapist Responsibilities
Maintain professional licenses and credentials
Provide ethical and professional services
Maintain confidentiality
Provide secure therapy environment
Maintain appropriate documentation
Provide referrals when needed
Communication
Email for non-urgent matters only
Messages responded to within 48 business hours
Emergency services not provided
Use 988 or local emergency services for crises
Termination of Services
Services may be terminated for:
Completion of treatment goals
Non-payment
Repeated missed appointments
Inappropriate behavior
Better served by another provider
Limitations
No guarantee of specific outcomes
Services not appropriate for all conditions
Emergency services not provided
Insurance reimbursement not guaranteed
Online Security
Use of secure platforms only
Client responsible for their environment
No recording of sessions
Private location required
Legal Matters
Governing Law
These terms are governed by the laws of the State of Vermont.
Dispute Resolution
Disputes will be resolved through:
Direct communication
Professional mediation
Appropriate legal channels
Changes to Terms
I reserve the right to modify these terms. Changes will be:
Posted on website
Communicated to current clients
Effective 30 days after posting
Contact Information
Callia Zimmerman, LICSW Birch Grove Therapy PO BOX 8114 Essex, VT 05451
Questions
If you have questions about these policies, please contact me directly.